[quote="SJU85" post=356470][quote="IDRAFT" post=356469]After receiving the initial e-mail we decided to do the Red/White "donation." About a week and a half ago I went on the Ticketmaster site to execute the transaction, but it didn't work. I went back for three more days, still nothing. At that point I contacted this Sclafani guy as he was the contact listed on the mass e-mail. His answer was that ticketing wasn't his department, and he copied in some person named Melissa. So the e-mail listed a person to contact who has a stock answer of "not my job" - good stuff. Three more days passed and the website was still not operating and I also had received nothing from anyone at SJU about the situation.
At that point I wrote Sclafani again and copied in Cragg. I pointed out that it was basically crazy that the school wanted money from me and wouldn't help me pay them. I mentioned how I am also a Mets 20 game plan holder (and that the invoices are now about identical) and that I have a dedicated ticket representative who follows up personally with me all the time. If I contact him he gets back to me the same day guaranteed. And that this is not so fantastic, it is just basic customer service.
The good news (?) Cragg got back to me right away and said please respond back with my phone number so Sclafani could get right back to me - and that he (Cragg) would give me a call as well.
The bad news. Of course no one called.
What a bunch of idiots - and I'm sorry as I know a lot of you want to think the AD is on the ball but this rollout is on him and it is minor league all the way.
I know a lot of you said you were not going to do the "donation." And I get it. Well, the deadline is tomorrow and for the people who haven't pulled the trigger if you haven't received a phone call yet think about how nuts that is. The University is going to just passively sit back and not attempt to keep season ticket holders?
One of my questions was could someone verify my MSG location. I don't save my ticket stubs, doesn't the school have a database with that information? Shouldn't every ticket holder have gotten, at the least, a personalized e-mail that listed their location and the amount required?[/quote]
I recall in the past, you could log in, and the previous seat locations were listed in your account. I tried and they are not.
If you remember your seat section, look at the MSG map, its color coded by section and there is a key to tell you what level contribution that section (see below).
https://s3.amazonaws.com/redstormsports.com/documents/2019/8/5/19_20_MSG_CA_Seating_Chart.pdf
As for them not calling you back, well I have no explanation nor is there a good excuse. Expect a phone call if you have been a long time season ticket holder, don't renew and they wind up with a shortfall of season ticket holders. I received a call last year because I hadn't renewed which was because I never received the notice.[/quote]
This isn't surprising.
I had seats for 14 years I think. When I didn't renew not even a phone call asking why.