The coaches read these views and should improve their approach to coaching accordingly.
Are you implying that Lavin and his staff reads this site (which they very well may), and that they should listen/adjust to what people say on this site?
You quoted the wrong poster! That suggestion was a "wish" and a "prayer". Lavin may not listen to his own Hall of Fame advisor for all we know! But a good CEO better listen to his customer's views of his product. If people stop buying and the seats become empty that does not bode well for the either the CEO or the company. Although just a sport played by college kids, this is a big business with a large investment and not some high school team with a free sneakers from Nike.
If you think that good CEO's should listen to what their customers have to say, then you are sorely mistaken. For starters, you are never going to be able to please everyone, so you can't keep making adjustments all of the time just because of a few upset people. Also, what are the customers qualifications to view/critique his product? I've never played football a day in my life, so if I wrote Tom Coughlin and was complaining about how I was unhappy with the Giants and offered suggestions on how I would do things differently, do you think he would listen to me?? Do you honestly think that Pepsi's CEO really cares what Joe Smith from middle of nowhere, Utah really thinks about Pepsi?
So why would/should Lavin listen to what his 'customers' have to say? His 'customers' are not at every practice, his 'customers' are not watching film, scouting, etc........How do you think this would go over in a post game interview: quote from Steve Lavin, "Well we decided to press more because the other day I was reading redmen.com and a poster named 'Class of 72' recommended it, so I decided to give it a shot." And you can use the empty seat reasoning all you want, but guess what? It is not Steve Lavin's job to improve the bottom line. It is not his job to sell seats. He does not have 'customers'. His job is to win basketball games.
I gather you are not familiar with Marketing 101. There are donors and sponsors among the basketball supporters. Mike Repole is one of them. There are sponsors like Fox1, UnderArmor, etc. There is a Red/White Club. It is not just the 2 dozen posters that enjoy discussing redmen basketball on the intawebs.
There is positive PR and negative PR. Positive PR is living up to expectations like playing well and winning more games than you should lose. Negative PR is advertising all over NYC (Times Square, Buses, Newspapers) and playing poorly and losing games, leading to poor attendance, lower revenue and bad reviews by sports writers. If Steve Lavin did not have customers he would be out of a job!
Here is a simple example that may clarify things: Doctors have patients. Those patients are considered customers. Now most of those customers did not attend medical school but in today's world patient reviews are very important to that doctor's success. Too may negative experiences, too many complaints, too many lawsuits and the doctor's practice suffers.
I have a dear friend who worked for Proctor and Gamble all over the world in quality control management. They spent millions annually in consumer research like focus groups, testing and surveys. A CEO's job depended on the bottom line and shareholder returns and customer satisfaction is the only thing that induced repeat customers. When MSG is mostly empty and SJ loses games, everyone starts to take notice. If most become dissatisfied (Repole, UU, fans, media), and other stakeholders the AD, Lavin's boss, in consultation with the Prsident, would make a decision to retain or dismiss.
The ONE positive Lavin has in that regard at the time is that SJU does not have a president but a retired Vincentian caretaker. The fact is that SJ cannot even get its academic house in order at present and a national search is under way to find a person qualified to lead our university. When that search is over, it will be interesting to see what emphasis the basketabll program is given in the new Big East. A smart president with an eye towards the bottom line will want to maximize the schools only profit making sport.