I hate the fact that customer service no longer exists in America. I hate voice prompts that make you listen to 6 options, with none being "press 1 to actually speak to a real human being right away". I don't think the operator even answers the phone anymore. Calling 411 or 800-555-1212 gets you a recording. I liked the good old days where each business had a living, breathing human being answer the phone, who would either resolve your problem or connect you to another human being that could.