SJU 1-0 Hertz

TX Redman

TX Redman

Well-known member
[URL]https://www.marketwatch.com/am...ence-goes-viral-it-was-extortion-11638378425A[/URL] law professor posts a five-page complaint against Hertz on Twitter, claiming the company broke its contract and was ‘extorting’ her. She got a full refund.
That was a dissatisfied Hertz customer, whose thread about “a Very Bad experience” trying to rent a car over Thanksgiving weekend went viral on Twitter this week — and eventually got her a refund.Kate Klonick, an assistant professor at St. John’s University School of Law, was so frustrated by her experience with the car rental company that she wrote a five-page letter to Hertz [URL]https://www.marketwatch.com/investing/stock/HTZ?mod[/URL]=MW_story_quote]HTZ[/url] , which she then posted in full on Twitter [URL]https://www.marketwatch.com/investing/stock/TWTR?mod[/URL]=MW_story_quote]TWTR[/url] on Tuesday. 

She described reserving a median sedan for pickup on the Sunday before Thanksgiving week, to be used for one week at the quoted price of $343.27, or $414.93 after taxes. But when she arrived  at the Brooklyn, N.Y., Hertz location at her appointed time, she says that she waited in line for two hours before the customer service representative closed up shop for the day and told Klonick to call customer service to find another car. Meanwhile, Klonick’s husband had tried calling the customer service line, and was told they could make a new reservation at a different location for $1,800, which they declined. 
 
In the mid/late '90's, during college and shortly after I worked at Enterprise. I worked in multiple branches in Five Towns/Far Rockaway, Floral Park, Hempstead, Westbury and Island Park/Long Beach.

Started as a car prep and was a branch mgr. Just a short while after college grad until i realized how awful it was..

I can say with certainty that reservations don't mean much  Always hoping cars get returned when people said they would. And also not having too much inventory on the lot as that was just tied up $ and goal was to always have north of 95% of fleet on the road.

Can't tell you how many ruined plans to get someone a mini van to take kid to college or family vacation were ruined trying to tell them you have Ford Mustang Convertible or a Geo Metro matchbox car.   Telling them that mini van had a brake issue getting fixed and now you're trying to see if another branch can call one of their customers in a different mini van who might be willing to switch out.
 
 
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RedStormNC post=444790 said:
In the mid/late '90's, during college and shortly after I worked at Enterprise.

I can say with certainty that reservations don't mean much  Always hoping cars get returned when people said they would. And also not having too much inventory on the lot as that was just tied up $ and goal was to always have north of 95% of fleet on the road.

Can't tell you how many ruined plans to get someone a mini van to take kid to college or family vacation were ruined trying to tell them you have Ford Mustang Convertible or a Geo Metro matchbox car.   Telling them that mini van had a brake issue getting fixed and now you're trying to see if another branch can call one of their customers in a different mini van who might be willing to switch out.

 
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When Lavin was coach his first year I guess we played UCLA around super bowl time. I had a great experience with the rental company but unknowingly bad experience with the car. I rented the cheapest car available and got it. Nathalie had some day pass to an exclusive gym in I forget either beverly hills or studio city or something like that. We pull up and it's valet parking. I get out of the car and go to give the guy a tip and he declines and says while looking at the car " no thanks you need the money more than me ". lololol    I was so traumatized a day or 2 later we are going to the Chateau Marmont for drinks and I saw a valet parker and I turned around and parked down the street near burger king or something like that and made made Nat walk with me to the stupid hotel :)
 
you know how to take the reservation you just don’t know how to hold the reservation and that’s the most important part.. the holding. anyone can take reservation.
 
Seinfeld was right..  That's exactly the truth.


Bringing back all these memories...

Only 3-4 years there in different roles,  but the amount of real life bizarre things I've experienced working there was crazy...especially at 18-22 years old.

As a part time car prep guy when I started, I was kind of like a jack of all trades..  besides cleaning the cars, I would jockey cars between branches, take to get fixed/oil change, pick up or drop off people or cars at houses or jobs etc. 

 the drug dealers from Far Rock renting were the best tippers...one guy was a full time renter.  He would come in every few days to swap cars. He would drive by just to see if any cars were around. He just asked that the cars were super clean and had fruity air freshener.  Used to tip me a $50 every time I saw him. One time, he left a gun under the seat and I found it vacuuming it out.  Didn't touch it. Told my boss but less than 10 min later he was already back and said he left something in car.  

Had this recently divorced woman from Long Beach who had to rent on weekends as she worked in city and took train. For like a year she had a standing reservation on Fri night or Sat morning. 

She always needed the cars to be delivered to her. This chick was nuts. I would go to deliver the car and she'd often answer door in nothing but a towel right out of shower, or a bra and sweatpants.. 
She'd always drag it out and ask to have you come in her apartment and wait on her couch while she got dressed.

Another memorable customer was this young girl...maybe 25 yrs old...Lived by herself in nice house in Garden City. She rented from the Hempstead office every weekend. She had a ton of cash...only paid in cash.. After getting to know her found out she worked part time as stripper in Melville. She rented so guys would not get her license plate and find out her personal info..  a few times I had to go to the club to pick her or her car up for unknown reasons. She looked like a model and had great personality.  A few times she would just come out to happy hour on Fri's or watch a football game with some of the guys on a Sunday.  Toward the end found out she was also a high end escort.  It was a bit sad as she was basically our age and had no friends.  

Fun times...so long ago.

 
 
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RedStormNC post=444799 said:
Seinfeld was right..  That's exactly the truth.


Bringing back all these memories...

Only 3-4 years there in different roles,  but the amount of real life bizarre things I've experienced working there was crazy...especially at 18-22 years old.

As a part time car prep guy when I started, I was kind of like a jack of all trades..  besides cleaning the cars, I would jockey cars between branches, take to get fixed/oil change, pick up or drop off people or cars at houses or jobs etc. 

 the drug dealers from Far Rock renting were the best tippers...one guy was a full time renter.  He would come in every few days to swap cars. He would drive by just to see if any cars were around. He just asked that the cars were super clean and had fruity air freshener.  Used to tip me a $50 every time I saw him. One time, he left a gun under the seat and I found it vacuuming it out.  Didn't touch it. Told my boss but less than 10 min later he was already back and said he left something in car.  

Had this recently divorced woman from Long Beach who had to rent on weekends as she worked in city and took train. For like a year she had a standing reservation on Fri night or Sat morning. 

She always needed the cars to be delivered to her. This chick was nuts. I would go to deliver the car and she'd often answer door in nothing but a towel right out of shower, or a bra and sweatpants.. 
She'd always drag it out and ask to have you come in her apartment and wait on her couch while she got dressed.

Another memorable customer was this young girl...maybe 25 yrs old...Lived by herself in nice house in Garden City. She rented from the Hempstead office every weekend. She had a ton of cash...only paid in cash.. After getting to know her found out she worked part time as stripper in Melville. She rented so guys would not get her license plate and find out her personal info..  a few times I had to go to the club to pick her or her car up for unknown reasons. She looked like a model and had great personality.  A few times she would just come out to happy hour on Fri's or watch a football game with some of the guys on a Sunday.  Toward the end found out she was also a high end escort.  It was a bit sad as she was basically our age and had no friends.  

Fun times...so long ago.


 
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The club in Melville was it gossip ?
 
I imagine it went down like this:

:Car Rental Agent: [cheerfully]  Welcome to Marathon, may I help you?

Neal: Yes.

Agent: How may I help you?

Neal: You can start by wiping that fucking dumb-ass smile off your rosy fucking cheeks! Then you can give me a fucking automobile! A fucking Datsun, a fucking Toyota, a fucking Mustang, a fucking Buick! Four fucking wheels and a seat!

Agent: I really don't care for the way you're speaking to me.

Neal: And I really don't care for the way your company left me in the middle of fucking nowhere with fucking keys to a fucking car that isn't fucking there. And I really didn't care to fucking walk down a fucking highway and across a fucking runway to get back here to have you smile in my fucking face. I want a fucking car... right... fucking... now.[pause] 

Agent:  May I see your rental agreement?

Neal: I threw it away.

Agent: Oh, boy.

Neal: Oh, boy, what?

Agent: [narrows her eyes]  You're fucked.
 
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Working with recovering substance users for many years I met many women who at one time had supported their drug use by becoming sex workers.  There is a whole body of research called the ACES studies (Adverse Childhood Experiences led by Vincent Felitti  at UC San Diego and Kaiser Permanente) which documents the relationship between physical and sexual abuse in childhood and drug troubles later on.  One of my teaching partners pioneered research which showed a similar relationship between childhood physical and sexual abuse and mental illness.
 
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